Refund policy

We want you to be completely satisfied with your purchase. If for any reason you are not satisfied with your purchase, you may return it for a full refund within 7 days of receipt. Please contact us to initiate a return.

To be eligible for a refund, the item must be in its original condition and packaging. We will refund the purchase price of the item, but we do not refund shipping costs. If you receive a defective or damaged item, please contact us immediately to arrange for a replacement or refund.

Please note:-

We strongly recommend that you request and retain proof posting for any items returned. We cannot consider a claim for returned goods lost in transit without one. No returns will be accepted at our store, unless pre-authorised as stated above.

Due to the bespoke nature of custom made or tailor made items you can only return items for a refund, which are faulty, do not fit their description, or meet with your instructions. Please see below Exceptions to the Refund Policy.

Exceptions to the Refund Policy:-

The following exceptions apply to our refund policy: No refunds or exchanges can be given on items made to your specification, tailor-made items, made to measure items, unless there is a manufacturing defect or the goods are not as ordered. Gift cards / eGiftcards / vouchers cannot be returned or exchanged for cash.

Returned items which are not in new or unused condition may not be fully credited to your account unless they are faulty. This does not affect your right to return faulty items.